Case Manager Resume Example

Write a professional Case Manager resume with Leet Resume’s template and guide.

Written by Marc Cenedella
Leading expert on resumes

Marc Cenedella

Marc Cenedella is a nationally recognized thought leader on careers, resume writing, job search, career management and recruiting, Marc is frequently sought out by national media organizations for his expert commentary on employment, resumes, the job search and the job market.

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Last updated on July 18, 2022
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How to Write a Case Manager Resume

Of the many hats you wear on a daily basis to give your clients the best care and advocacy possible, writing your own resume is proving to be a bit more difficult.

Maybe it feels like your resume is just another case file to mundanely document the details of your work history to get a new job.

Or maybe you’re drawing a blank pulling up the details of your own work history after spending your days focused on everybody else.

That’s very understandable.

Fortunately, we’re here to help and make writing your resume as easy as possible.

We’ve crafted a resume template and guide specifically for Case Managers. In it, we’ll show you how to capture your experience, skills, and attributes into a resume that lands you an interview.

It’s there that your passion for your clients and successful case record will be evident and win you the job.

In this resume guide you’ll find:

  • How to format your Case Manager resume
  • What to include in a Case Manager resume
  • How to create a resume template to target your dream job
  • A Case Manager resume example to reference along the way

Prefer to have someone else write your resume?

The experts behind this resume example and guide will write your Case Manager resume for you. Best of all, they’ll do it for free. (Though tips are much-appreciated!) Try Leet Resumes and see the results yourself.

How to Format a Professional Case Manager Resume

Let’s start with the basics.

Your Case Manager resume will include these five sections:

  • Professional Headline
  • Summary
  • Work Experience
  • Education
  • Keywords

This article will help you fill each section in a way that highlights your exemplary skills and successes in your case work.

Here are a few things to keep in mind for your Case Manager resume:

1. Keep it simple.

There’s no need to dress up your resume with fancy colors, columns or fonts. Your work, experience, and care for your clients is all you need to land the job. Keep a simple format like this resume example to avoid distractions from your qualifications and expertise.

2. Don’t write paragraphs.

After all the case files you complete a week, this tip should come as a relief.

Your resume will have zero paragraphs. Instead, you’ll create an easy-to-read page of lists, keywords, and bullet points. Your resume will be more effective and your writing will be more efficient.

3. Celebrate your accomplishments.

It might feel foreign to write a resume all about yourself when you spend each day helping others shine and succeed. Your resume is the place to celebrate your accomplishments and let your success show the impact you make as a Case Manager.

Think of your resume as an advertisement for the work you do. You’ve helped people navigate difficult situations, advocated for their care, and helped them find a safe place to land. That’s work worth celebrating. Don’t be afraid to use the space on your resume to do just that.

Need a break from resumes?

If you’ve done all the paperwork you can this week between client records and case notes, you can sit this one out and have Leet Resumes write your resume for you - for free. There’s no risk and all reward.

If you’re ready to write it yourself, let’s jump right into your resume template.

Name + Contact

At the top of your resume, type your first and last name in a legible font that’s slightly larger than the rest of the text.

Below your name, add your contact information: phone number, email address and your location (city and state is all you need).

Keep in mind that your resume should be all things professional. That means, leave off the social profiles, use an email you check regularly and don’t use an email address that would be awkward to spell out to your future employer.

Professional Headline

Your professional headline is the way to grab your reader’s attention and make it very clear who you are as a Case Manager.

To do this, start with an adjective that describes you and your work in a positive and honest way. This might be: empathetic, patient-centered, collaborative, detail-oriented, or dependable.

After your chosen adjective, add a word that describes your level of experience in case management along with your job title.

Altogether, your professional headline might read:

Compassionate Veteran Case Manager


Patient-Centered Senior Care Coordinator

Professional Summary

If your resume is an advertisement of your case work, your professional summary is the list of flashy features that highlight your work:

Organized. Collaborative. Certified CNA. etc.

These highlights are all organized into two to four lines.

In the first line, list all the job titles you would accept for your next position (make sure you include the exact job title you’re applying for!).

In the second line, list the skills, certifications, and capabilities that qualify you for these roles. Don’t worry about fitting in your many skills. Just try focusing on a small sample set targeted toward the position you’re applying for. The rest of your many skills can be included in the keywords section below.

The third and fourth lines are completely optional. If you have the experience to fill these out, add your career achievements in line three along with any promotions, awards, or career highlights in line four. (The resume example has some ideas of what to include here.)

If nothing comes to mind, don’t worry about it. The first two lines are all you need to land an interview and make a standout resume.

Work Experience

Your work experience is the heart of your resume.

It’s here that you’ll outline your success stories, creative problem solving, passionate client advocacy, and the positive impact you make in your clients’ lives (and your employer’s satisfaction).

Start by listing your previous job positions in reverse chronological order, including the accurate dates of your employment.

Underneath each position is a bullet point list that highlights the success of your work in that role.

It would be a mistake to use this valuable resume space to generically list your client reports, daily tasks, and general responsibilities here. This is an advertisement, not an instruction manual.

To make the work experience section of your resume shine, you’ll incorporate three key components:

1. Strong Success Verbs

Start every bullet point of your list with a strong success verb.

These are words that highlight your impact and success before you’ve shared any details.

This means replacing “Managed high-volume caseload,” with “Advocated for 36 clients’ health and housing.”

Or swapping out “Worked to lower cost of care for clients,” for “Decreased clients’ cost of care by an average of 33%.”

Other success verbs in your line of work might include: mentored, negotiated, secured, introduced, or enhanced.

Incorporating these powerful verbs in every line of your work experience shows your potential employer that you’re a powerful representative for your clients and their patrons would be in the best care if they hired you.

2. Numbers

The second way to make your work experience impactful and memorable is to include as many numbers as possible.

Numbers give your recruiter a specific and clear snapshot of the results of your work, making you a more attractive hire.

You can “Secure affordable housing for clients,” or you can “Secure affordable housing for over 50 clients, decreasing their cost of living by an average of 25%.”

When you think you’ve included all the numbers you can, go back and add even more. There’s no such thing as too many numbers.

3. Promotions

Every promotion you include in your work experience shows how successful you’ve been throughout your career. Better yet, it shows a potential employer how hireable you are with proof from people other than yourself.


In this brief section you’ll factually display where you went to school, the dates of attendance and your completed degrees and credentials.

You can leave off any unfinished degrees you’re not currently pursuing, and any extracurricular activities.

This section is the place for higher education accomplishments. Certifications like your ACM or C-SWCM will go in the next section: Keywords.

Keywords and Skills for a Case Manager Resume

In the final keywords section of your resume, you’ll include the skills, attributes, certifications, and technologies you use to be an effective Case Manager.

This includes specific skills mentioned in the job posting you’re applying to and specific capabilities for your specialization: care coordination, discharge planning, crisis intervention, counseling, or others.

Include attributes and abilities that showcase your professionalism, like: critical thinking, active listening, cultural awareness, empathy, or communication skills.

Add any relevant certifications to your case management work: C-SWCM, ACM, CCM, etc.

And finally, include any technologies you use to conduct your work.

Remember, even though it seems obvious that you’re proficient in Microsoft Office and HIPAA compliance, that doesn’t mean your recruiter knows. Include all obvious technologies and proficiencies to ensure your place in the “Call Back” pile.

With the final keywords in place, your resume template is officially complete! Congrats!

Can I just have something like this resume example?

Yes. The experts who crafted this Case Manager example can create a custom resume for you, too. They’ll even do it for free! (Tips are always appreciated!)


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