Posted 6 days ago
Program Specialist, Global Support Operations
Sophos - New Canada, NS
About Us

Sophos is a worldwide leader and innovator of advanced cybersecurity solutions, including Managed Detection and Response (MDR) and incident response services and a broad portfolio of endpoint, network, email, and cloud security technologies that help organizations defeat cyberattacks. As one of the largest pure-play cybersecurity providers, Sophos defends more than 500,000 organizations and more than 100 million users globally from active adversaries, ransomware, phishing, malware, and more. Sophos' services and products connect throughitscloud-based Sophos Central management console and are powered bySophos X-Ops, the company's cross-domain threat intelligence unit. Sophos X-Ops intelligence optimizes the entire Sophos Adaptive Cybersecurity Ecosystem, which includes a centralized data lake that leverages a rich set of open APIs available to customers, partners, developers, and other cybersecurity and information technology vendors. Sophos provides cybersecurity-as-a-service to organizations needing fully managed, turnkey security solutions. Customers can also manage their cybersecurity directly with Sophos' security operations platform or use a hybrid approach by supplementing their in-house teams with Sophos' services, including threat hunting and remediation. Sophos sells through reseller partners and managed service providers (MSPs) worldwide. Sophos is headquartered in Oxford, U.K. More information is available atwww.sophos.com.

What You Will Do
    • This position is responsible for planning, executing, and controlling project-related activities and changes and reporting across projects and programs within Sophos Global Operations and Support.
    • Define customer needs in technical and business contexts. Ensure the proposed technical and business solutions meet the objectives of the work effort.
    • Project manage and plan the work efforts of cross-functional teams on Support initiatives.
    • Know and use multiple project management and software development methodologies appropriate to the projects.
    • Ensure project documentation and deliverables are complete, on budget, within scope, and following standards.
    • Develop and monitor project plans, risk management plans, and project documentation from RFP to post-implementation.
    • Lead meetings with global leaders through planning, execution, and QBRs


What You Will Bring
    • 5(+) years of IT experience or Technical knowledge of Cyber Security products and services
    • Familiarity with Support centers
    • Proven ability to work with multiple technical managers and project teams simultaneously is required.
    • Demonstrated experience leading or directing project activities on team-based projects in a global environment
    • Analytical skills demonstrated in applying and using program management tools
    • Proven command of project documentation and reporting
    • Track record of delivering projects on time and in scope
    • Excellent communication, presentation, and interpersonal skills - the ability to communicate across and up the organization, including internal communication, to gain buy-in on strategy.
    • Ability to demonstrate critical thinking skills and prioritize and handle multiple tasks.
    • Nice To Have: Project Management certification (PMI, etc)


In Canada, the base salary for this role ranges from $77,000 to $129,000. In addition to base salary, we offer additional compensation including bonus eligibility and a comprehensive benefits package. A candidate's specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

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Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back - we encourage you to apply.

What's Great About Sophos?
• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information.
• Our people - we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. If you have any questions about Sophos' data protection practices, please contact [redacted].