Posted 4 days ago
Director Continuous/Process Improvement - Nursing
Dartmouth-Hitchcock Medical Center - Lebanon, NH

The Director of Continuous Process Improvement a (DOCPI) in Nursing is responsible for the of developing, planning, and executing the strategy direction for the Department of Nursing and reports directly to the Chief Nursing Officer (CNO). As a member of the Nurse Executive team (NEC), works collaboratively with department leaders to develop and implement strategic planning and operational initiatives. The DOCPII must be highly competent process manager skilled in project design, planning, and implementation to ensure superior performance. This Director skillfully identifies areas of concern involving systematic or clinic issues, creates solutions, and collaborates effectively to affect change through the development and execution of nursing continuous performance improvement plans. Responsible for integrating services across multiple functions of Improvement, including but not limited to CI Consulting, Project Management, Integrated Program Support, Simulation, Custom Care. This includes but is not limited to, integrated customer intake and deployment, strategic business planning, and implementation of standardized processes and tools for ensuring optimal efficiency of service delivery. In addition to setting strategy and driving operational execution, responsible for the development of metrics, dashboards, and other tools to measure performance and communicate results. This position is accountable for the operations of Improvement. The Director of Continuous/Process Improvement in Nursing is a key leader in providing and adhering to the framework, systems, and tools that are grounded in Lean methodology/Improvement science with the aim of delivering on the mission and achieving annual goals and strategic imperatives.


  1. Reports to the Chief Nursing Officer
  2. Work in close collaboration nursing leadership (e.g., CNO, VP, Directors, Managers, CNL) to execute strategic planning initiatives and overcome barriers.
  3. Initiate planning, developing, organizing Performance Improvement initiatives in nursing.
  4. Assures achievement of nationally verified standards of performance improvement and related benchmarks as designated.
  5. Document all performance improvement through documentation tools such as the A3 or Focus PDSA.
  6. Support hospital quality and strategic initiatives.
  7. Oversee the identification, prioritization, quantification, project management, and success of designated performance improvement initiatives.
  8. Serve as a mentor, coach, preceptor, and liaison for Lean Process Improvement efforts essential to patient care in nursing.
  9. Provide strategic planning and coaching for nursing leadership in performance improvement concepts and practical assistance with implementing performance improvement strategies (e.g. PDSA: Plan, Do, Study, Act).
  10. Have the breadth and depth of knowledge of Lean and Lean Six Sigma principles that will allow the Director of CI Nursing to identifying solutions and take a proactive approach to workflow improvement that aligns with the organizational mission and values.
  11. Be a change Agent to facilitate nursing practice evolution into a patient focused, data driven, team-oriented culture embracing continuous improvement within a Lean/Six Sigma environment.
  12. Facilitate and coordinate complex performance improvement projects that facilitate nurse cross training to build stability and standardization.
  13. Guide the development of dashboards and scorecards to monitor the progress of various quality initiatives and utilize standard project management tools to track and communicate the status of those initiatives.
  14. Productively challenge nurse leaders to create an action-based culture of continuous improvement that leads to Lean-oriented thinking throughout the organization.
  15. Collaborate with the Director of Operational Excellence to align with system initiatives in performance improvement.
  16. Participate in Value Institute Learning center as faculty, presenting Yellow Belt, Green Belt and Essential Elements workshops.
  17. Ensures all nurse leaders are Yellow Belt/Green Belt Trained.


  • Graduate from accredited institutions required.
  • Lean/Six Sigma Black Belt certification required.
  • Bachelor of Science Degree required.
  • Master's degree in Business or related healthcare field preferred
  • Experience in direct patient care preferred.
  • Minimum of 3 years' experience in the specialty with at least 2 years
  • At least 2 years in a management/supervisory position

Required Licensure/Certifications

  • None