Posted 4 days ago
Compliance Manager - Fair Lending Advisory
Citizens Financial Group, Inc - Johnston, RI

Compliance Manager - Fair Lending Advisory

This role supports the Office of Fair and Responsible Banking's Fair Lending Advisory function by providing subject matter expertise across one or more business units and associated product sets. The Compliance Senior Manager will make use of reporting, data analysis, and monitoring of this subject matter to inform relevant stakeholders across both first- and second-line teams. The candidate will work closely with, and report to, the Fair Lending Advisory Team Manager. The role has primary responsibility for performing periodic Fair Lending monitoring of assigned business lines and/or products. Functions of this monitoring may include loan and marketing reviews, policy & procedure reviews, risk assessments and complaint review with intent to identify procedural gaps, potential discrimination, and any enhancements that may be needed. Additional responsibilities include engaging business line and risk stakeholders to collect information and provide reporting and trending on new initiatives or changes. The Compliance Senior Manager is responsible for providing timely reporting and escalating identified risks to Compliance management as necessary.

The duties of this position include but are not limited to:
  • Performing Fair Lending monitoring primarily through interpretation and analysis of loan account data.
  • Analyzing, trending, and reporting on data related to business line practices to identify fair lending risks
  • Drafting clear and concise reports of the results of ongoing business line and product monitoring and communicating same to Compliance Management.
  • Acting as a Subject Matter Expert and Advisor regarding fair lending compliance risks for assigned business lines.
  • Developing relationships with key stakeholders and informing management of compliance matters that may require their attention or action.
  • Coordinating the execution of core compliance activities related to the development of new or changing products and the risk assessments thereof.
  • Demonstrating the ability to exercise good judgment in assessing the significance and relevance of identified fair lending risks.
  • Staying current of the regulatory environment and expectations through discussions with peers, seminars, webinars, roundtables, law firms, bankers' associations, etc.

Required Skills and Experience
  • 5+ years of fair banking or other related consumer compliance experience in consumer financial services or a regulatory agency.
  • Working knowledge of both technical and nuanced aspects of Fair Lending laws and regulations and principles, including but not limited to ECOA/Reg B, FHA, FCRA, FDCPA, and HMDA
  • Understanding of consumer lending regulations and industry trends such as Buy-Now-Pay-Later.
  • Computer proficiency, specifically MS Office (Word, Excel, Access, PowerPoint, etc.).
  • Must be proactive with the ability to work independently and deliver superior results.
  • Critical thinking and the ability to "connect the dots" of multiple data points across multiple business units to develop a comprehensive assessment of fair banking risk.
  • Strong communication skills with an ability to convey complex topics and recommendation (written, verbal and listening).
  • Team-player who can manage to time sensitive deliverables.

Education and Certifications:
  • Associate's degree in relevant field of study or equivalent work experience required
  • CRCM preferred


Hours and Work Schedule: Hybrid - 3 days in-office / 2 remote

Hours per Week: 40

Work Schedule: Monday-Friday

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.