Senior Infrastructure Systems Support Job Description

Posted 13 days ago

Senior Infrastructure Systems Support

SunOpta, Inc. - Allentown, PA

SunOpta Overview:

SunOpta (Nasdaq:STKL) (TSX:SOY) is a U.S.-based, global pioneer fueling the future of sustainable, plant-based food and beverages. Founded nearly 50 years ago, SunOpta manufactures organic and specialty products sold through retail and foodservice channels. SunOpta operates as a manufacturer for leading natural and private label brands, and also proudly produces its own brands, including SOWN ®, Dream® and West LifeTM.

Job Summary:

Under minimal supervision perform remote and local support for systems, servers, workstations, switches, access points, phones, mobile devices and IoT (Internet of Things) devices throughout the organization. Working within a team researches, develops, documents, implements and trains new and existing solutions within the environment. Working directly with end users, software support and vendors assist with training and implementation as needed.

This position requires knowledge of Windows Server & Desktop Operating Systems, Microsoft 365 (all included applications), Apple & Android OS, Active Directory, Intune, Microsoft Entra (Azure Active Directory), SCCM, Ticking Systems (ServiceNow), Hyper-V, VMware, Terminal Services, and TeamViewer. A good understanding of networking principles is required.

Candidates will need to demonstrate initiative, strong problem solving and troubleshooting skills, and the ability to work in a team, while also assuming individual responsibility for their work. This position requires some physical labor.

Essential Functions of the Job:

On-site problem triage (break/fix), resolution, and recording/reporting
Imaging devices using PXE boot, Autopilot, USB drives, etc.
Troubleshooting problems using KT Method
Single point of contact for all on-site IT initiatives & projects
Asset management
Maintaining technical documentation
Researching and learning new and existing technologies
Individual and team project management

Supervisory Responsibilities:

None.

Minimum Qualifications:

- Five or more years relevant work experience
- Able to lift and carry up to 50 lbs.
- Strong organizational and prioritization skills, detail-oriented, and strong interpersonal skills
- Excellent communication skills, both written and oral, with both technical and non-technical users
Knowledge:
- Active Directory, Azure Backup, Azure Virtual Servers, DNS, Exchange, Hyper-V, Intune, Microsoft (Office) 365 (All Apps), Microsoft PowerShell, Microsoft Windows Operating Systems, Mobile Devices, Network Protection Services, Printer Services, SCCM, SharePoint, Teams Devices, Terminal Services, Veeam, VMWare.
Skills:
- Ability to learn quickly using Google or technical manuals, Call-Tracking System, Desktop Administration, End-User Support, Hyper-V Administration, Microsoft 365 Administration, Server Administration, VMWare Administration.

Preferred Qualifications:

- Bachelor's degree in information technology
- CompTIA A+, Network+ and Security+
- Microsoft Certification
- Cisco Certification
Knowledge
- BarTender Software, Certificate Services, Cisco Umbrella, IP Telephony Devices, KnowBe4, Manage Engine, Meraki Portal, Microsoft SQL, Oracle E-Business Suite (EBS), Openpath, PowerApps, Power BI, Redzone, Ricoh Printers, RFgen, Rockwell Automation, Sentinel, ServiceNow, Varonis, WinSCP.
Skills:
- Azure Administration, Entra ID Administration, Exchange Administration, Intune Administration, Meraki Administration, Teams Administration, TeamViewer Administration.

Additional Considerations:

Travel Expectation: Up to 15% including international travel to Canada.
This position will be at the Plant in Allentown, PA.
This position will require you to physically move around the plant a lot; this is not a desk job.
Must be available for escalations during an on-call rotation: nights, weekends, and holidays; occasional travel to out-of-town locations will be required.
Relocation or international remote working arrangements (outside of the US) will not be considered.

Work Environment/Physical Demands:

Approximately 60% of the work is performed in an office environment. 40% of work may involve being in the agricultural or manufacturing environment.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

AN EQUAL OPPORTUNITY EMPLOYER

EOE M/W/VET/DISABLED

Other details

Job Family Information Technology
Job Function Manager/Sr. Manager
Pay Type Salary
Employment Indicator Regular
Travel Required Yes

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