Director of Patient Care Services Job Description

Posted 14 days ago

Director of Patient Care Services

Beacon Health Options - Elkhart, IN

Reports to the Executive Director or Vice President. Is responsible for the around-the-clock management and direction of the patient care area. Coordinates the efforts of staff, ensures the provision of quality, cost-effective care and manages the clinical and financial performance of the patient care area.MISSION, VALUES and SERVICE GOALS

MISSION: We deliver outstanding care, inspire health, and connect with heart.
VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Oversees the around-the-clock coordination of patient care operations and establishes and supports quality improvement programs for unit, hospital and health system by:

Developing the vision and strategy through the formation and implementation of goals and objectives.
Assessing, evaluating and ensuring the effectiveness and adequacy of staffing plans and operations; also appraising the results of programs and services and recommending and implementing changes as required.
Preparing the annual capital and operating budget. Monitoring the monthly financial reports and initiating appropriate actions and reports.
Maintaining compliance with all legal requirements of licensure, accreditation, etc.; also reviewing and acting upon the reports of authorized inspecting agencies and ensuring administrative and corporate policies and decisions are implemented.
Interpreting, enforcing and supporting hospital policies, procedures and protocols.

Maintains the continuing high quality of clinical and customer services by:

Developing and implementing clinical and service quality standards, monitoring performance on the standards and initiating corrective action as required.
Participating in both service line and designated patient care area quality improvement activities.
Authorizing the hiring, orienting, training, assigning of work, evaluating, counseling or discharging of staff assigned to the patient care area.
Ensuring the competency of staff by overseeing orientation and on-going education.
Ensuring that the patient care environment and equipment is safe, clean and orderly and collaborating with appropriate departments for maintenance, replacement, repairs and/or other needs.
Investigates and documents all personnel issues thoroughly, recommending and executing disciplinary action when indicated.
Facilitates collaborative relationships among disciplines/departments to ensure effective, quality patient care delivery.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department, hospital and health system by:

Completing other job-related assignments and special projects as directed.
Works collaboratively with Medical Staff and Hospital Administration to provide for effective utilization management.
Participating in nursing, hospital and/or community committees and activities relating to nursing practice.

ORGANIZATIONAL RESPONSIBILITIES

Associate complies with the following organizational requirements:

Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.

Commitment to Beacon's six-point Operating System, referred to as The Beacon Way:

Leverage innovation everywhere.
Cultivate human talent.
Embrace performance improvement.
Build greatness through accountability.
Use information to improve and advance.
Communicate clearly and continuously.

Education and Experience

Master of Science Degree in Nursing or other related field is required. Must be licensed as a Registered Nurse in the State of Indiana. A minimum of 2 to 5 years of job-related experience is required. Management/supervisory experienced also required.

Knowledge & Skills

Requires the ability to develop and utilize coaching and facilitation skills.
Requires highly-developed business and human resource skills.
Requires excellent communication and interpersonal skills.
Requires a very high level of leadership skills necessary to effectively plan, organize, staff, direct and evaluate the healthcare and management activities of assigned areas.
Demonstrates sound problem solving and decision making abilities.
Demonstrates a pro-active, results-oriented approach to management.

Working Conditions

Works in a office and patient care or clinical environment involving contact with Medical Staff, Hospital Managers, departmental staff and managers, patients, families and community agencies.
Requires schedule flexibility due to the departments 24 hours per day, 7 days per week operation.

Physical Demands

Requires the physical ability and stamina to perform the essential functions of the position.